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We offer 1085 over-the-counter and prescription medicines, for the treatment of 89 conditions.
We also provide expert advice on a range of common health issues.
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Free & Discreet
delivery over £40
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10% off first order
Not applicable on prescription medications
Fully registered
UK Pharmacy
Rated 4.9/5.0
From over 10k reviews
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Terms & conditions
Your guide to using pillpharm, a healthcare website.
Welcome to pillpharm! These comprehensive terms and conditions govern your use of our website, accessible at info@pillpharm.co.uk. By using pillpharm, you acknowledge and agree to abide by these terms.
1
General Information
- 1.1 pillpharm is owned and operated by MI Health Limited (Registered Co. No. 13008704). Our registered office is Longcroft House, London, EC2M 4NS. References to "we," "our," or "us" refer to MI Health Ltd, trading as pillpharm.
- 1.2 These terms apply to everyone accessing, viewing, or ordering from our Website. We reserve the right to change these terms at any time without notice. Your continued use signifies acceptance of any changes.
- 1.3 Unless stated otherwise, all online sales, NHS, and Private Prescriptions ordered through pillpharm will be fulfilled by us.
- 1.4 We are registered with the General Pharmaceutical Council (GPhC) (ID: 9011648). Details can be found here. Our pharmacy is registered at our trading address.
- 1.5 The Website's content is for UK residents only. English law governs the Website's operation and transactions, and it's subject to the jurisdiction of English courts.
- 1.6 To purchase items, you must register and be aged 18 or over. We may request proof of age. You are responsible for keeping your login and password private and for any use or misuse of the Website under your login. All human medicines are for human use, unless prescribed by a vet.
- 1.7 We may carry out age verification checks using third-party providers. By placing an order, you agree that your personal data (such as name, address and DOB) may be shared for this purpose. Orders may be cancelled if age verification cannot be completed.
- 1.8 We take reasonable care to ensure content is correct and current but disclaim all warranties regarding Website content to the full extent of the law.
- 1.9 We, our related companies, directors, and employees will not be liable for any loss or claims arising from Website use or interpretation of its information, directly or indirectly. Your statutory consumer rights are not affected.
- 1.10 All Website information is for informational purposes only. For doubts about pharmaceutical products, contact your doctor or medical advisor. Always follow product packaging labels and leaflets. Consult your doctor if you suspect a health problem or are already taking prescription drugs before taking additional pharmaceutical products.
- 1.11 We may provide links to third-party websites for convenience. We have no control over and no liability for these sites.
- 1.12 If any term is unenforceable or invalid, it will be removed without affecting the enforceability or validity of the remaining terms.
2
Your Conduct
- 2.1 You must not use the Website in any way that causes, or is likely to cause, interruption, damage, or impairment to the Website or its access.
- 2.2 You are responsible for all electronic communications and content sent from your computer to us. You must use the Website for lawful purposes only.
- 2.3 You must not use the Website for:
- 2.3.1 Fraudulent purposes, or in connection with a criminal offense or other unlawful activity.
- 2.3.2 Sending, using, or reusing any material that is illegal, offensive, abusive, indecent, defamatory, obscene, or menacing; or in breach of copyright, trademark, confidence, privacy, or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or "spam."
- 2.3.3 Causing annoyance, inconvenience, or needless anxiety.
3
Alteration of Service or Amendments to Conditions
- 3.1 We reserve the right to make changes to the Website, policies, and terms and conditions at any time. You will be subject to the policies and terms in force at the time you use the Website or order goods, unless any change is required by law or government authority (in which case it will apply to previously placed orders). If any condition is deemed invalid, void, or unenforceable, it will be severable and won't affect the validity and enforceability of any remaining condition.
4
Events Beyond Our Reasonable Control
- 4.1 We will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause beyond our reasonable control. This condition does not affect your statutory rights.
5
Price and Offers
- 5.1 All prices and offers are subject to availability while stocks last. If stock is exhausted, we will contact you with the new price, and you will pay or be refunded the difference, or you may cancel your request. In-pharmacy and online prices may vary. Ask in-pharmacy colleagues about price matching. Click and Collect is not available.
- 5.2 Only one discount offer or code/voucher may be used per transaction.
- 5.3 The price shown includes VAT at the prevailing rate.
- 5.4 The Website is an invitation to treat. Orders are an offer to purchase, which we may accept or decline at our discretion without reason. A confirmation email confirms receipt of the offer but does not constitute acceptance. A contract is formed when we issue a sales or delivery invoice. Our pharmacy team checks all orders before release and before issuing any invoice.
- 5.5 Once an order is placed, it is manually processed by our registered pharmacist.
- 5.6 We can only process prescriptions from an original prescription. The original must be sent to our registered address. We cannot dispatch any order until the original prescription is received and checked by our pharmacist.
6
Copyright and Intellectual Property
- 6.1 All product information, data, text, images, their selection and arrangement, and associated links, software, and source code on the Website are wholly owned by us. No data or information may be downloaded for commercial use. You may download information pertaining to a specific product for informational purposes only. Always check product packaging and leaflet information. All trademarks are acknowledged. Follow product packaging and leaflet directions and warnings.
7
Delivery (Postage and Packaging)
- 7.1 It is your responsibility to enter the correct delivery address. If incorrect, we are not obliged to resend at our expense. Contact Customer Services immediately if you make a mistake, as the address cannot be amended once shipped.
- 7.2 If we are unable to ship any part of an order, we may, at our discretion, send part of the order in stock or remove items. A refund will be made, and a note included on the invoice.
- 7.3 All delivery dates are estimates and NOT guaranteed unless Special Next Day service is selected and paid for. Not every item is eligible; Customer Services will contact you if this option cannot be fulfilled.
- 7.4 Packaging is generally discreet with a plain outer package. We reserve the right to use any delivery and packaging form we deem appropriate.
- 7.5 Delivery within the UK - Store items and Over The Counter products: Dispatch is usually within the same working day if order and payment is processed before 3pm (UK Time). Tracked and signed delivery time is on top of dispatch timescales. Standard Delivery is via Royal Mail 48 (48-hour tracked from dispatch; 24 hours is a guide, not guaranteed). Highlands, islands, and Ireland are 2-day services.
- 7.6 Royal Mail restricts aerosols to 2 per package.
- 7.7 Postage and packaging is £2.95 for UK orders up to £40. Standard orders over £40 are free, unless stated in the item description (excluding prescription orders). For full charges, refer to our Delivery information page.
- 7.8 Next Day Delivery: Guaranteed next day delivery before 4 pm on orders placed before 3:00 pm Monday - Thursday. Friday orders require Special Delivery Next Day Saturday service. Signature required. (Not available Sundays or Bank Holidays). For full charges, refer to our Delivery information page.
- 7.9 Tracked & Signed and Next Day Delivery packages require a signature. If a package is returned to us, you are responsible for redelivery costs. If you cancel, only goods cost is refunded.
- 7.10 Heavy items, refrigerated items, and those requiring specific delivery types due to legal category or storage will be sent via Royal Mail Tracked 24 service. Additional charges may apply; Customer Services will contact you.
- 7.11 Aerosols and Liquids: We cannot deliver aerosols internationally, to Northern Ireland, or offshore islands of England and Scotland. We can deliver to Scottish Highlands mainland, but a postage charge may occur.
- 7.12 Postage Insurance: Your order is covered up to £100. For higher value packages, you are responsible for additional postal insurance. Contact Customer Services for costs.
- 7.13 We are not responsible for delivery failures by third parties we use.
- 7.14 Lost or Missing Packages:
- 7.14.1 Royal Mail: Can only be reported missing after 15 working days (3 weeks). If not received after 15 days, contact Customer Service with order number, name, and address. We will file a claim with Royal Mail and arrange refund or resend.
8
Returns and Exchanges
- 8.1 Packages returned by postal services: If an item is returned to us for any reason, we will attempt to contact you to arrange resending. If you then cancel, only the cost of the goods will be refunded.
- 8.2 Return of unwanted items: Contact Customer Service within 14 calendar days of receipt to advise intent to return/exchange and obtain a Returns Number. After this, acceptance is solely at our discretion. Approved items must be received no later than 14 days from return number issue.
- 8.3 Once opened and/or used, products cannot be returned unless faulty or broken. Cosmetic, medicinal, or personal items cannot be returned due to hygiene. Returned items are only refunded if in saleable condition. We may reduce refund for goods showing use beyond necessary handling. If original order was free shipping, you are liable for return costs. We highly recommend Recorded Delivery as we are not responsible for lost items. Ensure goods are adequately packaged.
- 8.4 Return of faulty or damaged items: Contact Customer Service to advise intent to return and obtain a Returns Number. Provide order number, name, address, and reason. Items returned without an Authorised Returns Number cannot be exchanged. Highly recommend Recorded Delivery. If no fault is found, we reserve the right to recover incurred fees/expenses.
- 8.5 Cosmetic, medicinal, or personal items cannot be returned due to hygiene.
- 8.6 Faulty items are accepted per Manufacturer’s warranty. This does not affect statutory rights.
- 8.7 You can refuse delivery for a damaged item, but must notify Customer Services within 7 days.
- 8.8 Failed Deliveries: If an item is returned due to failed delivery, we reserve the right to charge £2.95 for redelivery.
- 8.9 Unauthorised Returns: If items are returned without an Authorised Returns Number, we cannot offer an exchange.
- 8.10 Refunds: Refunds will be made using the original payment method within 14 days of receiving goods back.
9
Payment
- 9.1 Payment can be made by debit or credit card using our secure payment Stripe service. We do not access or retain any credit or debit card information. For Stripe security details, visit https://stripe.com/docs/security/stripe.
10
Privacy Policy
- 10.1 Our database is secure, accessible only by us and, occasionally, trusted third parties (Doctors, Medical writers, IT personnel) for site improvement.
- 10.2 We retain contact and delivery information, and your login/password. For convenience, we retain non-prescription product purchase info to aid future site use.
- 10.3 We will never pass your details to any third party unless legally required. See our full Privacy Policy here: privacy-policy.
11
Waste Electrical and Electronic Equipment (WEEE)
- 11.1 The UK minimizes WEEE disposal in domestic waste, encouraging recycling and environmentally sound disposal. Certain electrical items must be disposed of through an approved WEEE take-back scheme. Contact your local authority or visit www.recycle-more.co.uk for local collection facilities.
12
Prescriptions - Private and Vet (Additional Terms)
- 12.1 We only dispense prescriptions from UK practitioners registered with the General Medical Council (GMC), GPhC or Royal College of Veterinary Surgeons (RCVS).
- 12.2 We accept UK prescriptions if satisfied the medicine is valid for use in the country where the prescription was written.
- 12.3 All prescription services are on a reasonable endeavours basis. Electronic or other requests for prescriptions from your Doctor will be forwarded as soon as practicable, but we cannot guarantee arrival time or arrival. You are responsible for ensuring your Doctor received the request.
- 12.4 We can only legally dispense medicines upon receiving a valid paper prescription signed by your prescribing Doctor, or an electronically signed electronic prescription. We cannot guarantee a prescription request will result in one being issued; prescriptions are at the Doctor's discretion.
- 12.5 Prescription Payment Exemption: We are not responsible for your failure to provide written exemption evidence or suitable payment. If not provided or payment rejected, we may withhold dispatch. We will try to contact you to obtain necessary details.
- 12.6 Incorrect or Damaged Medicines: If prescription medicines appear incorrect or damaged, or delivery appears incorrect, contact Customer Services. We will endeavor to replace damaged or incorrect orders.
- 12.7 Delivery (Postage & Packaging) for Prescription items: Must be signed for by an adult; cannot be left in a secure place or with a neighbour. Delivery Monday to Saturday. We notify upon dispatch; usually arrives 48 hours later (excluding Sunday).
- 12.8 Private prescriptions are £3.19 P&P for UK orders up to £35. Orders over £40 are free, unless stated in item description. Heavier packages charged accordingly; you will be advised of new price and asked to pay difference, or may cancel.
- 12.9 Controlled Drugs and Medicines Requiring Refrigeration: We recommend dispensing at your local community pharmacy. If we fulfill, they are delivered to UK addresses by specialist courier, incurring additional charges. We will confirm postage costs prior to dispatch.
- 12.10 Unused Prescription Medicines: Recommend handing in at local community pharmacy for safe destruction. To return to us for destruction, contact Customer Services for an Returns Number. Must be in sealed, robust packaging.
For more information, please visit our FAQs or contact our Customer Support team.
Disclaimer: pillpharm reserves the right to refuse service or return requests that do not meet our criteria. This policy is subject to change in accordance with UK consumer protection laws and healthcare regulations.
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